Who we are

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Terms and Conditions

By using Flightsandhotels.co.za herein referred to as FAH, you agree that:

1. 1. FAH and its affiliates, partners, employees, and representatives shall not be held responsible for any loss, damage, injury, or inconvenience incurred as a result of using our services.

1. 1. We disclaim all warranties, expressed or implied, regarding the accuracy, completeness, or suitability of the information and services offered.

1. 1. FAH shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our website or services.

1. 1. Users are responsible for verifying the accuracy and reliability of any information provided through our services.

1. 1. FAH  is not responsible for any technical malfunctions, errors, or delays that may occur while using our website or services.

1. 1. We reserve the right to modify, suspend, or discontinue any part of our services without notice.

By using our website or services, you expressly agree that FAH shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use our services.

Affiliate Disclaimer

By using FAH, you acknowledge and agree to the following:

1. 1. Affiliate Relationship:

1. 1. FAH operates as an affiliate website. We do not provide services directly. Our role is to connect users with third-party suppliers, and all agreements and transactions will be solely between the purchaser and the respective supplier.

2. 2. No Direct Services:

2. 2. FAH  does not directly provide or deliver any products or services. We act solely as an intermediary to facilitate connections between users and suppliers.

3. 3. Disclaimer of Liability:

3. 3. FAH cannot be held liable for any loss, damage, injury, or inconvenience arising from the use of services or products obtained through our affiliate links and or website social media 

4. 4. Independent Suppliers:

4. 4. All agreements, terms, and conditions are determined by the individual suppliers. Users are encouraged to review and understand the terms and conditions provided by the specific supplier before making any purchases.

5. 5. No Warranty or Endorsement:

5. 5. FAH disclaims any warranty or endorsement regarding the quality, accuracy, or reliability of the products or services offered by the suppliers. Users are responsible for evaluating and verifying the suitability of the products or services.

6. 6. Intervention Fee:

6. 6. Should you require any intervention or support from FAH, a minimum assistance fee of R200 per hour will be charged.

7. 7. Booking Accountability:

7. 7. If you perform any bookings and fail to cancel within the specified cancellation period, you will be fully accountable for the associated costs.

8. 8. Non-Compliance:

8. 8. Failure to comply with the terms outlined above will result in you being held responsible for any and all fees, whether legal or otherwise, incurred as a consequence.

9. 9.  

9. 9. Changes to Terms:

10. FAH reserves the right to modify or update these terms and conditions at any time. Users are advised to review the terms periodically for changes.
11. Vouchers Terms and Conditions  

FAH T’s and C’s

FAH cannot be held liable for any loss, damage, injury, or
inconvenience arising from the use of services or products obtained through our
affiliate links, website and any services we provide FAH operates via suppliers
and will not be directly liable to any person using our services whether
direct indirect . All Prices start from the advertised price and are based
on a per person rate, sharing a double room, unless otherwise stated. Prices
are subject to change due to airfare increases, currency fluctuations and
availability and supplier increases. By proceeding to book you agree and accept
the Terms and Conditions. You further acknowledge that FAH operates as a
reseller of flights and all content that appears on our website is sourced from
suppliers or affiliate links via an api(Application programming interface) .By
booking the selected flight with us, you confirm that you have checked that
there are no travel restrictions, in both your country of departure, transit
and arrival, that may affect your booking and that you have satisfied yourself
on behalf of all travellers in the booking that you can proceed with the
booking. Please also check the entry requirements of your destination country
as a quarantine period or testing might be a requirement when flying in from
South Africa.FAH cannot be held liable for any operational changes,
cancellations or consequential damages incurred by you, or any passenger in the
booking for any reason whatsoever, in the event that flights are not able to
operate as planned, including any disruptions, cancellations or changes to planned
schedules. Please note that in the event that a flight is disrupted or
cancelled for whatever reason, that each airline will have their own policy in
this regard, which will apply to your booking FAH will not be liable for any
loss of any sort whatsoever. FAH provides Clients with the services either
itself or acting on behalf of Principals engaged in or associated with the
travel and/or accommodation industries, such as airlines, hotels and/or other
service providers or suppliers (collectively referred to as ‘the Principal’).
FAH represents the Principal as agents only AND ACCORDINGLY ACCEPTS NO
LIABILITY for any loss, damage (including loss of profits or consequential or
special damages), injury, illness, harm or death which any Client may suffer as
a result of any act or omission on the part of or the failure of the Principal
to fulfil their obligations, whether in relation to travel arrangements,
accommodation or otherwise. When you make a booking with us, you acknowledge
and agree that we act only as an agent for the third party service provider,
which is solely responsible to provide you with the travel or service which you
have booked. The contract in use by the Principal (which is often constituted
by the ticket issued by the Principal), shall constitute the sole contract
between the Principal and the Client and any RIGHT OF RECOURSE the Client may
have, will be solely against the Principal. Please be advised that when booking
a travel package with FAH either online, or with a Travel Consultant, it is the
Passenger’s responsibility to ensure that they have familiarised themselves
with all terms and conditions that are applicable to their booking, which may
include air, rail, bus, transport services suppliers, hotel and tour operators,
etc.In the instance where a unique travel package has been created and or
requested and built specifically for a Passenger. FAH does not warrant or
guarantee the service or the refundability of the booking. It is the
Passenger’s responsibility to confirm that he/she has satisfied him/herself as
to the terms and conditions of all suppliers related to that specific
booking.Please be advised that when making an online booking it is not possible
to display the fare conditions of a particular ticket or hotel terms and conditions.
Should you wish to inquire about this before confirming a booking you should
contact a us at enquiries@flightsandhotels.co.za for assistance Please be aware
that Third Party Service Providers (Airlines) may charge extra for certain
items such as: seating, special meal requests or printing boarding passes. This
is subject to change without notice to you. By agreeing to these terms and
conditions upon making your booking you agree to accept this condition. It is
the Client’s responsibility to familiarise themselves with such terms and
conditions (‘the Principal’s Conditions’).Note that all tickets carry different
fare conditions as imposed by the relevant airline. The ticket you are
purchasing may only be partially or non-refundable. To verify this before booking
online please contact our offices alternatively in acceptance of this T’s and C’s  the ticket will be deemed non refundable.The Client ACKNOWLEDGES that they have

selected the itinerary and destination(s) constituting the Booking based on
information gleaned from the internet. He/she ALSO ACKNOWLEDGES that the
internet Booking has been compiled and is managed and updated by the Principal,
and that FAH has no control over information compiled by the Principal.
Accordingly, FAH CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any
destinations will comply in whole or in part with those advertised on the
internet by or on behalf of the Principal. Any right of recourse in that regard
will be against the Principal. In addition to the above,FAH cannot be held
liable for incorrect availability being displayed by the Principal and we cannot
and will not be held liable if the seats selected are not available. Payment
Terms The Payment is due immediately by Visa, Master or American Express Credit
Card, Electronic Funds Transfer, Cash Deposit at a bank whichever is
applicable, and must reflect in the bank account of FAH within the stipulated
time usually within an hour If the Payment is not received as stated above FAH
or Principal involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which
event the full Payment (less any cancellation and administration fees) shall be
refunded to the Client within 48 hours of the cancellation being processed ( we
however cannot be held to the client recieving the money within 48 hours due to
bank delays or any unforseen circumstances of any sort whatsover ) In the event
that the Payment was made after the aforementioned deadline, and should FAH
inform the Client by means of a revised Quote that the Booking remains
available at a higher price, the Client may choose to proceed with the Booking
at such higher price, in which event the CLIENT WILL BE LIABLE for any
difference between the original Quote and such higher price, and the revised
Payment must reflect in the bank account of FAH by the stipulated deadline in
order to secure the Booking. Quotes are provided at the ruling daily exchange
rate. Until FAH has received Payment, we RESERVE THE RIGHT to amend any Quote.
Should the Quote be increased as a result of an exchange rate fluctuation or
price update from the principal, the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE
ON DEMAND. Any decrease in the QUOTE prior to the date of Payment will be
reflected in the Quote itself. The onus will be on the Client to check that
there have been no changes in the Quote prior to making the Payment.Should the
Client make a group booking and the group number deviates from the number
required for the Booking, the PRINCIPAL MAY RESERVE THE RIGHT to re-cost the
Quote and raise a surcharge. Should any Client refuse to accept and pay such
surcharge, it may result in the Principal CANCELLING THE BOOKING AND RETAINING
any payment made and FAH will be entitled to retain any service fees charged.
FAH accepts no liability for bookings that have been cancelled because no
payment has been forthcoming.FAH INDEMNITY The proposed travel arrangements are
made on the EXPRESS CONDITION that FAH and its employees and agents, shall not
be responsible for, and shall be exempt from, all liability in respect of loss,
damage (including loss of profits or consequential or special damages),
accident, injury, illness, harm, trauma, death, delay or inconvenience
(collectively, ‘Losses’) to any Client (which shall be deemed to include the
heirs, executors, administrators or assigns of the Client), their luggage, or
other property, wherever, whenever and however the same may occur (except if
such Losses arise directly from the gross negligence or wilful misconduct of
FAH in which case such claim shall be lodged in writing with FAH within 10
(ten) days after the occurrence of the alleged Loss, and such liability shall
be limited to R5 000. The CLIENT INDEMNIFIES AND HOLDS HARMLESS FAH or any
person acting for or controlled by FAH accordingly. Cancellation In the event
of the Client cancelling the Booking,FAH shall have the RIGHT TO EITHER CLAIM
the amount of, or retain an amount of the Payment and claim reasonable damages
suffered by FAH.The Principals may reserve the RIGHT TO CANCEL any services
prior to departure, in which event the Payment (Less FAH Service Fee’s) will be
refunded by the Principal to the Client without any further obligation on the
part of FAH .FAH will CHARGE A FEE for processing the request for refund.
Clients should refer to the “Refunds” section of these Conditions, as well as
the cancellation provisions contained in the Principal’s Conditions or the
Sites. Principals may charge cancellation fees over and above the cancellation
fees charged by FAH(As a Guide  a minimum of 10% of the booking)in terms of this Condition. Please note that should you
have booked a ticket with more than one flight (eg: CPT – JHB – MAU) you may
only use your tickets in the sequence they were booked. If you do not check in
for your first flight the Airline reserves the right to cancel all of the
remaining flights on that ticket and your ticket will become invalid. You will
not get any money refunded for parts of the tickets not used.(and may be liable
to cancelation penalities as per the condtions of the airline or principal).
Unscheduled Change/Disruption In the unlikely event of there being an
unscheduled extension to the final itinerary caused by flight rescheduling,
flight delays, bad weather, strikes or any other cause which is beyond the
control of FAH its agents or the Principal, any EXPENSES RELATING TO SUCH
UNSCHEDULED EXTENSIONS (HOTEL ACCOMMODATION ETC.) WILL BE FOR THE CLIENT’S
ACCOUNT. The Client should confirm whether any of these expenses may be covered
by travel insurance, should this be applicable. it is the Client’s
responsibility to confirm the specific provisions of the travel insurance. In
most instances the Principal/s should make the change/s/disruption/s known to
FAH and in the event that such does occur FAH and in this instance, time
permitting,ill make every effort to pass this information onto you using the
contact details provided at the time of making the booking. Please note that it
is the Principal’s duty to inform the person who made the booking of any
changes to the booking, however there are times when this information is not
timeously relayed so it is important to ensure that when travelling you have
access to the email address used at the time of making the booking.It is also
recommended that both 72 hours and 24 hours before flying you confirm your
itinerary both when departing from your country of origin and when making your
return journey. Once checked in you will be notified in the unlikely event of
changes to your flight. FAH annot be held liable for failing to advise you of
any changes, even when these changes had been communicated by the Principal/s
to us as there may be delays in relaying this information to you, due to operating
hours or technical delays.Itinerary Variations and Transfers.While every effort
is made to keep to the final itinerary, the Principals reserve the right to
make changes intended for the Client’s convenience e.g. in some cases, weather
conditions can necessitate an alteration in the itinerary. Any such variations
in the final itinerary do not constitute any reason for a refund and FAH shall
NOT BE HELD LIABLE for any such variations. IT IS THE CLIENT’S RESPONSIBILITY
to check each amendment to the itinerary. NO REFUNDS will be considered in any
circumstances whatsoever by FAH. Refunds by the Principals will be subject to
their respective terms and conditions.will charge a fee for processing a
request for refund. Principals may charge refund fees above those stated here.
Some air tickets are completely non-refundable according to airline fare rules.
Cancellations for any reason whatsoever, including medical reasons, death in
the family, strikes, wars, weather, natural disasters, airline default or government
travel warnings will not entitle you to any refund in the case of
non-refundable tickets nor of waiving the cancellation penalties in the case
that the tickets can be refunded. If tickets can be refunded, cancellation
penalties are imposed by the airline. Trip cancellation and interruption
insurance are therefore highly recommended. For the best coverage, travel
insurance should be purchased at the same time as the airline tickets. Once we
have established the possible refund you are entitled to, we will request it
with the airline or hotel on your behalf. For flight bookings the refund will
be made by the airline directly to the account the booking was originally paid
with. This can take as long as 6 (six) months to a year or longer to obtain
from the airline. Standard processing time for refunds is 6 to 8 weeks
depending on the airline. For hotel bookings, the supplier will refund FAH and
we will refund the credit card you used when making your reservation. This
usually takes approximately 4 weeks with no guarantee refunds are at the
discretion of the principal and as per their terms and conditions.Limitation of
Liability ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO
CIRCUMSTANCES BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE OR INJURY SUFFERED BY ANY
PERSON WHETHER TO THEIR PERSON OR PROPERTY, HOWSOEVER CAUSED WHETHER OR NOT
ARISING FROM ANY ACT, OMISSION, DEFAULT, OR NEGLIGENCE ON THE PART OF FAH
UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT OF FAH AND
SUCH CLAIM IS LODGED IN WRITING WITH FAH WITHIN 10 (TEN) DAYS AFTER THE DATE ON
WHICH THE BOOKING IS MADE. SUCH LIABILITY WILL BE SUBJECT TO A maximimum
LIMITATION OF R5 000(Five thousand Rand only) AND UNDER NO CIRCUMSTANCES WILL
FAH E LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE. Legal Fees In
the event that FAH has to engage a lawyer to enforce any of its rights in terms
of these Conditions or otherwise,the CLIENT WILL BE LIABLE for all legal fees
at an attorney and own client scale.Social Media You agree that your use of our
social media pages which include but are not limited to Facebook pages,
Instagram, Twitter, will not be defamatory, unlawful, obscene, offensive,
hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or
otherwise contain objectionable comments and/or content. We do not tolerate any
form of discrimination on grounds of race, sex, religion, nationality,
disability, religion or belief, sexual orientation, being a transsexual person,
or age. We reserve the right to remove any comment, thread or content without
prior warning to you. We also reserve the right to bring legal proceedings
against any individual for a breach of these rules or law generally or take
such other action as we reasonably deem appropriate(In any and all such event
our legal fees conditions will apply and the client will be responsible for any
and all FAH legal fees) Indemnification The Client AGREES TO DEFEND AND
INDEMNIFY FAH and any of their officers, directors, employees and agents from
and against any claims, causes of action, demands, recoveries, losses, damages,
fines, penalties or other costs or expenses of any kind or nature including,
but not limited to, reasonable legal and accounting fees, brought by: the
Client or on the Client’s behalf [in excess of the liability described above];
or by third parties as a result of the Client’s breach of the Online Conditions
and notices or any other documents referenced herein; the Client’s violation of
any law or the rights of a third party; or the Client’s use of the Sites.

By using FAH you expressly agree that FAH is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of affiliate links or services obtained through our website